We aim to provide a fair and transparent returns and refunds process across the 8COM Stores ecosystem.
However, return eligibility, refund conditions, cancellation rights, and exchange procedures may vary depending on:
The specific store
Product category
Product condition
Hygiene restrictions
Warranty terms
Marketplace rules
Supplier conditions
Applicable consumer laws
Customers must review the return policy of the relevant store before placing an order.
4.1 General Return Principles
Where applicable, customers may be able to request a return if:
The product is faulty
The wrong item was received
The item arrived damaged
The item does not match the order
The customer is entitled to cancel under applicable consumer law
The relevant store policy allows returns for change of mind
Returned products may need to be:
Unused
In original packaging
Complete with accessories
In resaleable condition
Returned within the applicable return period
Accompanied by proof of purchase
4.2 Non-Returnable or Restricted Products
Certain products may be excluded from return or refund unless faulty or required by law.
This may include:
Opened cosmetics
Personal care products
Hygiene-sensitive products
Sealed products that have been opened
Perishable goods
Fresh products
Customised or personalised products
Downloadable or digital products
Certain technology products after activation, registration, or use
4.3 Beauty, Cosmetic & Personal Care Products
For hygiene and safety reasons, beauty, cosmetic, skincare, haircare, fragrance, and personal care products may not be eligible for return once opened, used, unsealed, damaged, or tampered with, unless faulty or required by applicable law.
Customers should carefully review product details, ingredients, usage instructions, allergy warnings, and suitability before purchase.
4.4 Technology & Electronics Products
Technology, electronics, accessories, batteries, components, and related products may be subject to inspection before a refund, replacement, or warranty action is approved.
Returns may require:
Serial number verification
Technical inspection
Manufacturer assessment
Original packaging
Accessories and manuals
Proof of purchase
Some technology products may be covered by manufacturer warranty rather than direct store replacement.
4.5 Refund Processing
Approved refunds will usually be processed to the original payment method used at checkout, unless otherwise agreed or required by the relevant platform.
Refund times may vary depending on:
Payment provider
Bank processing time
Marketplace rules
Store policy
Inspection requirements
Courier return confirmation
Shipping fees may not always be refundable unless required by law or stated in the relevant store policy.
4.6 Damaged, Missing or Incorrect Items
Customers should contact the relevant store as soon as possible if an order arrives damaged, incomplete, incorrect, or faulty.
The store may request:
Order number
Clear photographs
Packaging images
Delivery label images
Product serial numbers
Courier tracking details
Description of the issue
Failure to provide requested evidence may delay or prevent resolution.
4.7 Cancellations
Order cancellation rights may depend on:
Whether the order has already been dispatched
Product type
Store policy
Marketplace rules
Customisation status
Applicable consumer law
Once an order has been processed or dispatched, cancellation may no longer be possible and the return process may apply instead.
