OVERVIEW

To make it easier for 8com customers to know the date of the delivery, not only that but 8com customer service team contacts customers within 24 working hours from the date of the purchase to review the order and confirm the delivery date.

Where do you ship to?

8com stores ship products from 4 warehouses in separate areas, this is to facilitate the shipping and reduce the delivery time. 8com delivers and covers all cities in your country using professional carriers and logistics systems to track and trace the shipments.

How do you ship?

Most of our orders ship via a selected professional courier (DHL, ARAMEX, DPD, Royal mail). However, the shipping company is chosen by 8com stores operation team based on the product type and the product warehouse location also 8com customer destination address, to allow us to select the best shipping solution and the fastest way. You can add your note in the comments box if you have a special instruction for our carries or you can inform 8com customer service when they call to verify your address.

Rates to ship?

8com stores provides low shipping rate based on your city, you can check the shipping rate when you check out, 8com stores always provide support in case you encounter any problem with your shipping rate,Please contact us to support you.

How to track an order that has been shipped?

8com stores has designed a distinct page for its customers to be able to easily track their shipments and know the status of their orders. You can track the order by clicking on the Order Tracking page on the home page, you just need a simple verified information
1. Your order ID and your email address

You will receive the order ID once you place your order with the 8com Stores, we will send it to you via email and SMS this number starts with two character Like (FA, BU, FR, KI) based on the website you are using, you will also need your email registered with us during placing your order.

Once you fill out the needed information, click on track to get your order and the shipment status.

2. Tracking number

This is the second option you can use to track your order, if you don’t have your order ID or your email but you have the carrier tracking number, you will also be able to track your order to know the current status, add the tracking number only and click on track to get your order and the shipment status.

Are the items in stock?

All items are normally held in stock. However, we may sometimes run out due to sudden demand, in which case we will notify you within 24 hours from the order date, 8com stores customer service will call to notify you about the delivery time and inform you of the date we expect to receive more stock. Or you can refund your payment within 2 hours if you are not satisfied with the new estimated delivery time.

VAT, Customs and Duties for all orders shipping

8com stores confirms that there is no hidden cost, all shipping cost, VAT will appear to you when you check out,you will not pay any additional cost once you check out from our website. and we will not ask you for any additional payment when we deliver your product.

8com stores takes great care that our customers should be aware of the real cost that will be paid during the purchase.

You will find a clear notification, a message with a different colour to show all the costs you should pay before your purchase.

Shipping Damages

8com stores are always keen on packing methods and materials also we are careful to select professional carriers to avoid any possible damages to the shipment that may happen. However, there are some accidents that happen occasionally damaging the shipment or cause some scratches for the package packing. Rest assure we are responsible that the shipment arrives safely to you and any damages will happen we are responsible to replace the item for you.

If you faced any damages, you should inform our CS or support team immediately or within a maximum of 24 hours from the delivery time. Otherwise, we will consider that you received your item with no issues.

Return Shipment

This paragraph linked with another policy (Return and refund policy), please check it to know when you can return or exchange your product.

There are many reasons to return your shipment or to replace it, based on the return and refund policy, If the return is not related to a damaged shipment or a problem that has a relation to the product or its specifications, and that only the customer has changed his mind, then the cost of the return will be on the customer.

You will need to communicate with CS team or support team, and they will be responsible to generate the return AWB and handle the return for you.

Contacting Us

If you have any questions about this Privacy policy, the practices of this website, or your dealings with this website, please contact us using the following details: